INITIAL DEPOSIT AND FINAL PAYMENT. A 50% deposit is required
before an order is placed into our production schedule.
Deposits are non-refundable. Final payment is due prior
to delivery, shipment, or release of an order. Orders under
$1,000.00 are due in full at the time of order. All payments
are received and processed at Archistoric Products LLC,
2444 West 16th Street, #5R, Chicago, IL 60608. We accept
payment by check only.
PRICING. The net pricing of our fixtures is subject to
change without prior notice. All fixtures are invoiced
at the price that is in effect at the time the order is
received. We honor pricing for written quotations (including
custom projects) for thirty (30) days from the date of
quotation, regardless of a subsequent pricing increase.
ORDER ACCURACY. In order to ensure
your satisfaction, we require a client signature on all
quotes prior to processing. Please review your quote
thoroughly for accuracy. We will not be held responsible
for discrepancies in quantities or custom specifications,
even though we may have assisted in their preparation.
The details and quantities contained in our Order Acknowledgment
will be deemed final and will supersede any conflicting
details or quantities contained in a client’s purchase
order.
SHIPMENT. Unless otherwise requested by the client, orders
are typically shipped via common carrier, F.O.B. Chicago,
IL. Other orders may be shipped parcel method, such as
UPS or FedEx. Additional crating fees may be required for
certain fixtures. All orders are assessed shipping and
handling charges. If a client does not wish to incur shipping
and handling charges, their fixtures will be made available
in bubble wrap only at our shipping dock, where our liability
for damage will end.
DAMAGED OR DEFECTIVE FIXTURES. Clients must examine merchandise
upon receipt and report any damage to Archistoric Products
LLC within forty-eight (48) hours of receipt. Claims for
damage will not be honored after that period. All packaging
must be retained when making a claim for damage and visible
damage must be noted in writing with the shipper. Fixtures
must be inspected at the time of receipt for defects or
deficiencies. We will not be liable for anything beyond
replacement or repair of defective or deficient fixtures,
and will not be held responsible for installation expenses
incurred as a result of a deficiency or defect. Installation
constitutes acceptance.
SITE CONDITIONS. Archistoric Products LLC does not accept
responsibility or liability for site preparation or conditions,
installation, sealing or refinishing. It is the responsibility
of the client to determine that site conditions are suitable
to receive the fixtures ordered. This includes electrical
junction boxes and water/weather conditions. Archistoric
Products LLC is not liable for defective or improper installation
work.
RETURNS. All sales are final. We are, however, happy to
provide company credit toward another purchase for any
non-custom fixture that is returned within fifteen (15)
days of receipt. Returned fixtures must not have been installed
and must be in their original condition and packaging.
A minimum 20% restocking fee will apply to such returned
fixtures. Fixtures that have been installed may not be
returned for refund or credit. Custom fixtures may not
be returned for refund or credit.
PRODUCTION LEAD TIMES. Our lead times can vary depending
upon our production schedule and depending upon the size
and complexity of a given order. We do accept orders for
expedited production for a pricing premium. Unless we accept
an order for guaranteed expedited production, all quoted
ship dates are estimates only and are subject to change.
FABRIC AND FINISHES. Natural variation in fabric tone
and texture may occur. Most of our finishes are hand-applied
and are subject to occasional irregularities or variations.
UL LISTING. Many of our electric lights have a UL listed
mark. The UL mark serves as proof of product compliance
with UL 1598 Luminaries Safety Standards. Please refer
to our specification sheet to determine whether a given
fixture is UL listed and for what conditions.
CUSTOM PROCESS. Many of our standard fixtures can be customized
in scale, finish, and mounting. Please note that custom
orders cannot be returned or cancelled once placed. Clients
placing custom orders will be required to review and sign
our Custom Terms and Conditions (separate document).
HAND-MADE. Our fixtures are hand-made,
and we take great pride in the quality of this form of
craftsmanship. We believe this to be one of the greatest
attributes of our fixtures and why they hold such appeal
for those clients who seek individual quality. It also
can lead to slight “imperfections”.
Please do not be surprised by occasional, slight irregularities,
inconsistencies or variations in the fixtures.
INTELLECTUAL PROPERTY. Archistoric Products LLC retains
copyright and ownership of all quotations, designs, drawings,
and plans.
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