SHIPMENT. Archistoric Products typically processes orders within 24 hours and ships via UPS. In-stock items typically arrive within 2 weeks, and clients should allow up to 4 weeks for delivery of non-stock items. If specific items take longer, it will be noted on that item's information page, and client should be notified via e-mail if the normal delivery time cannot be met. Additional crating fees may be required for certain fixtures. If a client does not wish to incur shipping and handling charges, their fixtures will be made available in bubble wrap only at our shipping dock, where our liability for damage will end.
DAMAGED OR DEFECTIVE FIXTURES. Clients must examine merchandise upon receipt and report any damage to Archistoric Products within five (5) days of receipt. Claims for damage will not be honored after that period. All packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper. Fixtures must be inspected at the time of receipt for defects or deficiencies. We will not be liable for anything beyond replacement or repair of defective or deficient fixtures, and will not be held responsible for installation expenses incurred as a result of a deficiency or defect. Installation constitutes acceptance.
SITE CONDITIONS. Archistoric Products does not accept responsibility or liability for site preparation or conditions, installation, sealing or refinishing. It is the responsibility of the client to determine that site conditions are suitable to receive the fixtures ordered. This includes electrical junction boxes and water/weather conditions. Archistoric Products is not liable for defective or improper installation work.
RETURNS. All sales are final. We are, however, happy to provide company credit toward another purchase for any non-custom fixture that is returned within fifteen (15) days of receipt. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 20% restocking fee will apply to such returned fixtures. Fixtures that have been installed may not be returned for refund or credit. Custom fixtures may not be returned for refund or credit.
FABRIC AND FINISHES. Natural variation in fabric tone and texture may occur. Most of our finishes are hand-applied and are subject to occasional irregularities or variations.
UL LISTING. Many of our electric lights have a UL listed mark. The UL mark serves as proof of product compliance with UL 1598 Luminaries Safety Standards. Please refer to our specification sheet to determine whether a given fixture is UL listed and for what conditions.
CUSTOM PROCESS. Many of our standard fixtures can be customized in scale, finish, and mounting. Please note that custom orders cannot be returned or cancelled once placed. Clients placing custom orders will be required to review and sign our Custom Terms and Conditions (separate document).