How do I know if your shade fitter will work on my lamp?
Our online store shades are designed with the most common fitter – a washer (aka spider) fitter with a center washer (7/16” ID, 7/8” OD) designed to fit on the top of a harp. We make our online store shades with a standard ½” drop.
Do you offer more fabrics/materials for your shades?
We offer a variety fabrics for shades on our online store and you can view the selection for each in the product photos area. No additional fabrics are offered at this time.
Do you offer more finishes for the metal components of your shades and fixtures?
We offer just the brass and nickel finishes for our online store products at this time.
Are orders returnable?
When you order products from us, we produce them specifically for you and these custom fixtures and shades are not refundable or exchangeable. If you receive your shades or fixtures and are not happy with them, please call us at 312.829.6290 for further instructions on new/replacement fixtures. Do not send your products back to us.
To make sure that you will love a specific fabric or covering, please order a swatch sample before you place your order. Computer screens display our fabrics/colors differently, so if color match is critical, we highly recommend ordering a swatch sample first!
Can I visit your store? What is your address?
We'd love to see you but regret to say that we don't have a retail store.
What does UL mean?
Underwriters' Laboratories (UL) is a nationally recognized safety-testing agency for the US. UL is also affiliated with the Underwriters' Laboratories of Canada (CUL).
The National Electrical Code, as well as laws in the majority of states, requires that lamps and fixtures be tested by a recognized, independent safety-testing agency before they can be legally sold and installed. Electricians in some areas will refuse to install non-UL fixtures.
When shopping for lamps and fixtures, look for the term "UL Listed." And don't be fooled by statements like "All fixtures are manufactured from UL-approved components." Our fixtures conform to UL standards, are tested as a complete unit in our onsite lab, and bear the UL label.
How can I become a reseller of Archistoric Products?
We work directly with architects, lighting designers, hotel chains, restaurants and home accessories manufacturers. At this time we do not have agents or resellers representing our products.
What if my order arrives damaged?
If your shades and/or fixtures happen to get damaged during shipping, you must submit a damaged shade claim within 5 days. We will file a claim with the shipping company. They will want to see the damaged box, so do not throw it away. Once the claim is accepted, we can re-ship to you.
How quickly will I receive my order?
Our products ship from our warehouse located in Chicago, IL – most via UPS. We process your order within 24 hours. In-stock items will arrive within 2 weeks, and you should allow up to 4 weeks for delivery of non-stock items. If specific items take longer, it will be noted on that item's information page, and we will notify you via e-mail if the normal delivery time cannot be met.
Does Archistoric ship outside the USA?
We are currently unable to ship outside the contiguous United States.